Who are we?

We are a family run business, based in the UK, and have been trading on Ebay since 2000.  As we are a small business, we really do care about the people who buy from us and we put a lot of time into providing an excellent, hassle free experience.

Where are we located?

We operate from North of London.  Our postal address is:

Digi-Connect , PO Box 948 , Enfield , Middx , EN2 0WS

If you need to talk to us then email us on digi-connect@blueyonder.co.uk

We will e-mail you right back.

What type of products do you sell?

We mainly sell a range of electronic items.  Items which we originally sourced to meet our own personal needs and then when we have tested them and are happy with their quality, we sell on Ebay.  To see what we sell, visit our shop - http://stores.ebay.co.uk/Digi-Connect

Why do you sell products at such a low price?

We buy in bulk from manufacturers all around the world and we negotiate good prices. We then pass these savings on to our customers.  We hope this will keep our customers coming back. 

Are your products branded and are they good quality?

We don't sacrifice quality for price.  All of our products are sourced with high quality in mind and ordered directly from manufacturers so are unbranded.  We want our customer to be happy with our products and we don't want to spend time dealing with product returns from dissatisfied customers .

What should I buy from you?

 These are a few of our favourite feedbacks which customers have left for us:

"I keep coming back because you keep getting better. FANTASTIC A++".

"Quite simply the best Ebayer out there - couldn't have been better".

"You have exceeded all of my expectations…received within 24 hours!"

"You are the DOGS DANGLES!!"

Do you offer a manufacturers warranty on your products?

We are confident in the quality of the products that we sell and we provide a one year warranty to cover the unlikely event of product failure.  A replacement item or a full refund (minus shipping) will be provided for any defective, damaged on receipt, or misrepresented items.  Please note that this guarantee does not cover items which are stolen or damaged.  Should you want to make a claim against this warranty, please email us and we will get back to you.

Do you provide feedback?

Yes, as soon as we receive payment from our customers. Contrary to some sellers we do not wait to receive feedback and believe once you have paid it is only fair to give you feedback.  We hope that customers will then provide us with their valuable feedback.

Do I get a discount on postage if I order another item?

We recognise customers who place more than one order and automatically provide a reduction in shipping.  This is calculated on the item with the highest shipping cost plus a discounted charge for each additional item. 

If I buy more than one product will you give me special price?

Those buying more than one product will always receive a reduction in the shipping costs as detailed above.  If you intend to place a large order then please contact we and we will endeavor to make you an offer you can't refuse.

Does the price include VAT?

All product prices quoted are inclusive of VAT.  There are no hidden costs the price you buy at is the price you will pay.  If you require a VAT receipt, please let us know.

What types of payment do you accept?

We try and make checking out and paying as easy as possible, so you can receive your order quickly.  Payment options are; Paypal, Nochex, On-line payments, bank counter payments, postal order and cheque.

Do you charge for payment made via paypal or nochex?

We don't pass any payment method charges onto our customers.  We pay the charge ourselves as we don't feel it is fair to penalise customers for the way they choose to pay.

Do you accept cheques and will it delay my order?

We do accept cheques but please bear in mind that it takes up to 5 working days for a cheque to clear.  Your order will be dispatched once the funds have cleared.

Do you accept credit cards?

We are not setup to directly accept credit cards.  This is something we are looking into and will hopefully be able to offer this service in the future.  However, you can use your credit card to pay for your item via Paypal.

I live nearby, can I come and collect?

Sorry but we don't have customer facing premises so don't offer this service.  However, all of our orders are sent out as soon as we receive payment and usually received the next day.

I really need this urgently; can it be delivered the next day?

Yes.  We can organise a special delivery for UK items.  This guarantees a next working day delivery before noon.  Please check the P&P section on the advert for a price or email us for a quote.  We will need payment by 5pm to despatch the next day.

What does the Postage & Packaging (P&P) cost cover?

P&P is not only the postage cost, it also covers administration and handling.  We have the cost of stationery, paying somebody to pack the order and take it down to the Post Office to fill out the necessary paperwork.  We also personally insure all of our items.

Do you send items abroad?

We can send an item wherever the Royal Mail delivers to, which basically means anywhere!  Please check the P&P section on the advert for a price.  If you can't find it or have any queries, please e-mail us digi-connect@blueyonder.co.uk

What is Airsure?

Airsure is a Royal Mail overseas postal service -

You can request this service for international orders to many countries

For more information on the service, please visit the Royal Mail's website:  http://www.royalmail.com/airsure

I am an international buyer, how can I pay you?

We can receive payments via Paypal, nochex or a bank transfer.  Please email us for our international bank account details.

If I am an international buyer, will I have to pay customs duty on my order?

If you live within the EU, you will not be charged any duty.  If you live outside of the EU, you will be liable to pay duty, which will reflect the value of the order.

What if I haven't received my order after a few days?

Approximately, 1 in 500 of our packages gets lost in the post.  It is unfortunate when this does happen but we have to rely on Royal Mail once we have dispatched your order. 

Our standard procedure is that we have to wait 15 working days before the Royal Mail will class your order as "LOST IN POST".  We will then send you a disclaimer form to sign and return that you have not received your order.  When we receive this we will send a replacement and claim the cost of the product back from the Royal Mail, as we have a proof of posting for everything that we send.

If your order has been sent by recorded delivery, special delivery, International Signed for or Airsure, we will have a tracking number and can track your order online.

What happens if I want to return the goods?

We know that returning goods can be a hassle that is why we try and make it as painless as possible.  We always endeavor to sort out any problems and would like to be given the opportunity to resolve any issues you may have before feedback is left.  We adhere to the distance selling regulations:

If you have any other questions which we haven't covered, please email us digi-connect@blueyonder.co.uk and we will be happy to help.